It is important to update your policy regularly. Please contact us to change your personal details or add or remove dependants. Please take note that all amendments will be processed according to a standard 30 day amendment notice period.
Please email us on firstname.lastname@example.org to receive the Amendment Form.
The Finance Turtle will advice soonest regarding the approval of the amendments. Please note with all amendments the applicable waiting period will apply for the policy.
Should death occur, the family should contact The Finance Turtle’s Claims Department immediately on email@example.com
A claim form should be obtained and completed and a certified copy of the death certificate attached. Your claim will receive priority attention to ensure a swift settlement.
The following documents should be attached to a valid claim:
Once required documents have been received from family member/ beneficiary, Finance Turtle will submit to KGA Life. Your claim will receive priority attention to ensure a swift settlement
Payment of Claims
An Electronic Banking Facility enables KGA to attend to claims within 24 hours. KGA Life makes payments from a Standard bank account and should a transfer be made to any other bank the amount will not be available immediately to member.
It is important to take note of the following: